Terms & Conditions

Brammer Partners Loyalty Programme

TERMS & CONDITIONS

Definitions
In these Terms & Conditions:

The Account:  The Brammer Partners Account to which points are credited
Credit Account:  The Customer’s normal credit account to which all transactions are debited or credited.
The Company:  Brammer UK Limited
The Customer:  Any business to whom a Card is sent be it a Limited Company or Limited Liability Partnership registered in the United Kingdom, Channel Islands or Isle of Man or a partnership or sole proprietorship trading in the United Kingdom, Channel Islands or Isle of Man. 
The Card:  The Brammer Partners Loyalty Card
Main Contact:  The person who regularly places orders with the Company on behalf of the Customer.

The following Terms & Conditions shall govern all transactions whatsoever between the Company and the Customer relating to the Account.  All purchases made by the Customer shall be subject to the Brammer UK Limited Terms & Conditions of Sale which are available on request and which are shown on the back of all the Company’s Advice Notes.  In addition, these Terms & Conditions of the Brammer Partners Scheme shall be subject to all and any statutory requirements including but not limited to the Data Protection Act as currently in force. 

  1. Prior to issuing a Card, the Company will set up an Account for the Customer and all points earned will be recorded on this Account. The Card will be sent for the attention of the Main Contact. 
  2. The Card has no legal status whatsoever and is issued merely to inform the Customer that an Account has been opened and to serve as a reference.
  3. If the Customer wishes to close their Brammer Partners Account, the Customer must given notice in writing to Brammer UK Limited either to its local Sales and Service Centre or to the Marketing Department, Brammer UK Limited, National Distribution Centre, Headway Road, Wolverhampton, WV10 6PZ. On receipt of such notice, the Company will close the Account.
  4. The Company will immediately close any Account if any event relating to insolvency or possible insolvency of the Customer takes place as detailed in Clause 9. of the Company’s Terms & Conditions of Sale.  The Company may also at its discretion close an Account if it suspects any impropriety including but not limited to fraudulent use or use by a person or persons having no entitlement to use the Account.  The Company will close the Account should any person who is or appears to be a representative of the Customer supplies false or misleading information to the Company or is abusive to any of the Company’s staff. 
  5. Should the Company close the Customer’s Credit Account, the Partners Account will also be closed.  Any remaining points balance will be zeroed.
  6. The Company may at its discretion close the Brammer Partners Loyalty Programme at any time and will notify Customers accordingly. 
  7. Should the Company refuse credit on any order then the Customer may still use the points accrued on the Account and receive the relevant discount but will be required to make payment in advance or in staged payments.
  8. The Company may close the Account of any Customer on which no points have been earned for a period of more than twelve months. 
  9. For every one £1 spent by the Customer with the Company, ten points will be earned but delivery charges and VAT are excluded and no points will be earned on these values. 
  10. If a Customer does not redeem any of their points in a calendar year, the total points balance will be reduced by 50% on 1st January of the following year.
  11. Points may be used as a cash discount as per the redemption matrix below:



    Click here to view the points redemption chart

13. Discounts claimed will be applied to the Customer’s next order.  The order value must be of at least £50 and double the value than the cash reward claimed by Brammer (exc. VAT and delivery).

14.  Brammer applies a minimum order value of £10 to all orders.

15. Customers may claim up to a maximum number of 100,000 points in any one calendar month.

15a. The order value needs to be at least twice that of the rebate amount (i.e. a £25 rebate can only be applied on to an order of £50min, £500 rebate can only be applied on to an order of £1,000 min etc)

16. There is no restriction to the number of orders in which points may be used during any one calendar month.

17.  Redemption value currently stands at £0.005 for a 1 Point. No cash alternative is available and points can only be redeemed against a Brammer order. Brammer reserves the right to change the points redemption value.

18.  Points redemption must be in whole 000s (thousands) of points.

19. When any claim is made, the appropriate number of points as in 12. above will be deducted from the Customer’s Account once the relevant discount has been applied to an order. We aim to do this within 48 hours (weekdays).

20. The Company will send monthly statements showing the points accumulated to Customers.  Customers may contact the Company’s Sales and Service Centres or the Marketing Department at any time or log on to www.brammerpartners.co.uk to find out how many points are showing on their Accounts (points may take up to 5 working days to update online). The Company may at its discretion amend the number of points should the Customer claim that any error has been made.

21. Points cannot be redeemed for anything other than purchases, Training Seminars, Energy Saving Audit or hire of Brammer’s Centre of Excellence as noted in 11. above.  Points may not be used in conjunction with any other offers whatsoever made by the Company.

22. Under no circumstances may any discount earned with the points be deducted from payments made against a Customer’s Credit Account.

23. The Company may amend these Terms & Conditions at any time.

24.  Brammer reserves the right to cancel points awarded at our discretion if the relevant products are returned or cancelled for any reason and a refund of the purchase price is given.

25.  The promoter of the Brammer Partners Loyalty Programme is Brammer UK Ltd.

You may contact us by logging into our dedicated web site (www.brammerpartners.co.uk), by email on partners@brammer.biz, by calling the Brammer Partners Helpline on 01902 395 869 or by writing to:  Marketing Department, Brammer UK Limited, Headway Road, Wolverhampton, WV10 6PZ.  Note that we may record calls to check the quality of our services or for training, audit or security purposes