Brammer Partners Loyalty Programme 2008

TERMS & CONDITIONS

Definitions
In these Terms & Conditions:

The Account:  The Brammer Partners Account to which points are credited
Credit Account:  The Customer’s normal credit account to which all transactions are debited or credited.
The Company:  Brammer UK Limited
The Customer:  Any business to whom a Card is sent be it a Limited Company or Limited Liability Partnership registered in the United Kingdom, Channel Islands or Isle of Man or a partnership or sole proprietorship trading in the United Kingdom, Channel Islands or Isle of Man. 
The Card:  The Brammer Partners Loyalty Card
Main Contact:  The person who regularly places orders with the Company on behalf of the Customer.

The following Terms & Conditions shall govern all transactions whatsoever between the Company and the Customer relating to the Account.  All purchases made by the Customer shall be subject to the Brammer UK Limited Terms & Conditions of Sale which are available on request and which are shown on the back of all the Company’s Advice Notes.  In addition, these Terms & Conditions of the Brammer Partners Scheme 2008 shall be subject to all and any statutory requirements including but not limited to the Data Protection Act as currently in force. 

1. Prior to issuing a Card, the Company will set up an Account for the Customer and all points earned will be recorded on this Account. The Card will be sent for the attention of the Main Contact.  The Company may at its discretion issue an additional Card or Cards, if so requested by the Customer.  All Cards are sent at the Company’s discretion.
2. The Card has no legal status whatsoever and is issued merely to inform the Customer that an Account has been opened and to serve as a reference.
3. If the Customer wishes to close their Brammer Partners Account, the Customer must given notice in writing to Brammer UK Limited either to its local Sales and Service Centre or to the Marketing Department, Brammer UK Limited, Claverton Court, Claverton Road, Wythenshawe, Manchester, M23 9NE.  On receipt of such notice, the Company will close the Account.
4. The Company will immediately close any Account if any event relating to insolvency or possible insolvency of the Customer takes place as detailed in Clause 9. of the Company’s Terms & Conditions of Sale.  The Company may also at its discretion close an Account if it suspects any impropriety including but not limited to fraudulent use or use by a person or persons having no entitlement to use the Account.  The Company will close the Account should any person who is or appears to be a representative of the Customer supplies false or misleading information to the Company or is abusive to any of the Company’s staff. 
5. Should the Company close the Customer’s Credit Account, the Account will also be closed.  Any remaining points may be used only for transactions paid for at point of sale with Cash or a valid Credit Card. 
6. The Company may at its discretion close the Brammer Partners Loyalty Programme 2008 at any time and will notify Customers accordingly.  If sufficient points remain on a Customer’s Account they may be used as detailed below but no further points will be earned.  
7. Should the Company refuse credit on any order then the Customer may still use the points accrued on the Account and receive the relevant discount but will be required to make payment in advance or in staged payments.
8. The Company may close the Account of any Customer on which no points have been earned for a period of more than twelve months.
9. Customers will earn points on all purchases made after 1st March 2008. 
10. For every one £1 spent by the Customer with the Company, ten points will be earned but delivery charges and VAT are excluded and no points will be earned on these values. 
11. There is no expiry date on any points collected but they will no longer be useable if the Account is closed either by the Customer or the Company except as in 5. and 6. above.  
12. Points may be used as follows:
    
    a) Every Account will be credited with 500 points as a “Welcome Bonus” when that Account is opened.
    
    b) Customers may choose to exchange their points for a cash discount off their next order (as described below) or choose one of Brammer’s added value services such as:
    
    c) One Day Brammer Seminar worth 20,000 points
    
    d) Energy Saving Audit at the customer’s premises worth 50,000 points
    
    e) Free use of Brammer’s Centre of Excellence for 1 day for business purposes worth 50,000 points
    
    Click here to view the points redemption chart
    

13. Discounts claimed will be applied to the Customer’s next order.  The order value must be of equal or greater value than the cash reward claimed by Brammer (exc. VAT and delivery).

14.  Brammer applies a minimum order value of £10 to all orders.

15.  Redemption value currently stands at £0.005 for a band A reward, £0.0075 for a band B reward and £0.010 for a band C reward (as per matrix above). Brammer reserves the right to change the points redemption value.

16.  Points redemption must be in whole 000s (thousands) of points.

17. When any claim is made, the appropriate number of points as in 12. above will be deducted from the Customer’s Account once the relevant discount has been applied to an order. We aim to do this within 48 hours (weekdays).

18. The Company will send quarterly statements showing the points accumulated to Customers.  Customers may contact the Company’s Sales and Service Centres or the Marketing Department at any time or log on to www.brammerpartners.co.uk to find out how many points are showing on their Accounts (points may take up to 5 working days to update online). The Company may at its discretion amend the number of points should the Customer claim that any error has been made.

19. Points cannot be redeemed for anything other than purchases, Training Seminars, Energy Saving Audit or hire of Brammer’s Centre of Excellence as noted in 11. above.  Points may not be used in conjunction with any other offers whatsoever made by the Company.

20. Under no circumstances may any discount earned with the points be deducted from payments made against a Customer’s Credit Account.

21. The Company may amend these Terms & Conditions at any time but will notify all Customers immediately.

22.  Brammer reserves the right to cancel points awarded at our discretion if the relevant products are returned or cancelled for any reason and a refund of the purchase price is given.

23. Should a Customer choose to redeem their points for a Training Seminar, an Energy Saving Audit or a Centre of Excellence Reservation places will be subject to availability.  Places must be booked in accordance with normal advance booking arrangements, at least 30 days’ in advance.  Bookings are non transferable, cannot be exchanged and are non refundable.  Bookings must be confirmed by the Company in writing.  If the Company has to cancel a Seminar, an Energy Saving Audit or a reservation of the Centre of Excellence after sending written confirmation, then it will refund the number of points which have been used.  If the Customer is responsible in any way whatsoever for such cancellations then no refund will be made.

24.  The promoter of the Brammer Partners Loyalty Programme is Brammer UK Ltd.

You may contact us by logging into our dedicated web site (www.brammerpartners.co.uk), by email on partners@brammer.biz, by calling the Brammer Partners Helpline on 0161 953 8680 or by writing to:  Marketing Department, Brammer UK Limited, Claverton Court, Claverton Road, Wythenshawe, Manchester, M23 9NE.  Note that we may record calls to check the quality of our services or for training, audit or security purposes